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FAQs & Help

Have a question about how you can print your photos on canvas? You might find the answers you need below.

If your concerns are not cleared up, please contact us.

Photos & Images

I do not have a digital copy of my photo; can I still print this photo on canvas?

We can only use digital files of images. Fortunately, you can take your printed photos to a local print shop, or photo kiosk, and have them converted to digital files. It is usually not very expensive to have an entire album converted. For quality results, your digital photos need to be at least 150 dpi.
We can only provide this service for a large order if you have more then 10 photos to print on canvas, please contact us and we would try our best to help you.

I do not know anything about photo editing or computers; how will I know the print will look good?

We ask that your digital file is at least 150 dpi, as photos of this resolution look great on canvas prints. If you are not sure about how your photo will look, email the image to support@thecanvasprints.co.uk. Let us know the canvas photo sizes you are considering, and we will provide you with recommendations.

Construction & Printing

How are your frames made?

We use 100% European pine frames that are sourced from managed forests. The depths of the canvas bar is 38mm or 18mm. Each of our high quality, durable frames includes a raised lip around the perimeter; this keeps indentations from forming on the canvas.

What type of canvas do you use?

Our canvas photo prints are printed on to 300GSM Poly cotton canvas. At an additional cost, we can add a coating that makes them resistant to damage from water and dust. All of our canvas prints come with a free hanging kit.

Do you offer canvas wrapping options?

Absolutely. Your canvas photo print can be stretched around the frame in one of three ways:

Mirror Wrap

The entire photo is visible from the front, and the image is mirrored onto the sides of the frame.

Gallery Wrap

The image is wrapped continuously around the front and the sides of the frame.

Solid Color Wrap

The entire photo is visible from the front, and the sides are filled with the solid color of your choosing.

If you have unique wrapping requirements you would like to request, please contact us to learn more about your options.

What kind of printers and inks do you use?

We print on state-of-the-art, professional Epson printers, along with certified Epson inks.

Care & Maintenance

Are canvas photos difficult to keep clean?

Absolutely not. Your photos can be kept in top condition with the use of a static-electricity dusting cloth or a vacuum with a brush attachment. You should never use any cleaning liquid or compound.

How long will my prints last?

If you keep your prints out of direct sunlight and shield canvas prints from dust and moisture, they can last many years.

Delivery

How much will delivery cost?

The delivery is free to mainland UK for orders over £50. The delivery is £2.99 for normal delivery or £5.99 for express delivery per order to mainland UK for orders less than £50. As we supply to all of Europe there are different prices depending on where you live. The prices are clearly visible at the checkout when you enter your shipping address.

Do you deliver to PO boxes?

No, we don't sorry.

How long does it take?

After you have submitted your order, you can expect your photo prints to arrive within 2 to 5 business days, depending on the delivery selected and the area where you live.

Payments

What payment methods do you accept, and are they secure?

We accept major credit cards through stripe. All of our online payments are processed through a secure server using the latest encryption technology.